Privacy Policy

At Santiago Elite Hotel we respect your privacy and are committed to protecting personal data collected in connection with reservations, stays, wellness services, and use of our entertainment complex. This Privacy Policy explains what information we collect, how we use it, and the rights you have under applicable Chilean law. This policy is effective as of 2026 and applies to personal data processed by Santiago Elite Hotel in Chile and in jurisdictions where we operate.

Information We Collect

We collect personal information necessary to deliver hospitality services, including name, contact details, identification information, payment information, booking and stay details, and age verification for access to restricted areas such as our casino lounge. We may also collect preferences, dietary and health information provided voluntarily for wellness or spa services, and guest feedback submitted through surveys. Technical information such as IP address, device identifiers, cookies, and usage data are collected when you use our website and digital services, and we may receive data from third-party partners such as travel agents and payment processors.

Use of Data

We use personal data to process reservations, manage billing and payments, provide on-site services such as housekeeping and wellness treatments, and to ensure guest safety and regulatory compliance. Personal data is used to communicate booking confirmations, service updates, promotional offers, and important notices related to your stay or transactions. Data is also analyzed to improve our guest experience, align offers and amenities, and operate secure access to restricted areas including age-restricted facilities.

Data Retention

We retain personal data only as long as necessary to fulfill the purposes for which it was collected and to comply with legal and regulatory obligations such as accounting and tax requirements. Retention periods vary depending on the type of data and the legal basis for processing, and we periodically review records to delete or anonymize information that is no longer required. Where applicable, we retain reservation and billing records for the minimum period required by Chilean law and for the time necessary to defend legal claims.

Transfer of Data

Personal data may be transferred to service providers, reservation platforms, payment processors, and affiliated companies that support our operations, some of which may be located outside Chile. When transfers to other jurisdictions occur, we implement appropriate safeguards such as contractual protections, access controls, and security measures to protect your personal data. We will obtain your consent when required by law for cross-border transfers and will ensure third parties process data in accordance with this policy.

Security of Data

We employ technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, or destruction, such as encryption, access controls, network security tools, and staff training. Regular security assessments and audits are performed to maintain protections appropriate to the sensitivity of the data we process for hotel operations and guest services. Despite these measures, no security system is infallible, and we cannot guarantee absolute security of information transmitted to or stored by us.

Your Rights

Subject to applicable law, you have the right to access, correct, update, or request deletion of personal data we hold about you, and to request restrictions on or objection to certain processing activities. You may also request portability of personal data where technically feasible and permitted by law, and you can withdraw consent for processing when consent is the legal basis. To exercise these rights, please contact our privacy representative and provide sufficient information to verify your identity, noting that legal exceptions may limit certain requests.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal requirements, and any material changes will be communicated by posting a revised policy on our website and, where appropriate, by email notification. Continued use of our services following publication of changes constitutes acceptance of the revised policy. We encourage guests to review this policy periodically to stay informed about our privacy practices.

Contact Us

Email: [email protected]

Address: Av. Insurgentes 228, Santiago 7564011